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Sorentis
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FAQs

How can I contact Sorentis?

You can email us at shopsorentis@gmail.com, and our customer service team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we offer worldwide shipping!

Where do you ship from?

We ship from our warehouse in China to ensure global availability and the best possible prices for our customers.

Can I change or cancel my order?

We aim to process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Any requests after this timeframe will be denied. However, you can return the order for a full refund once received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

Orders are processed between Monday and Friday (excluding holidays). Please allow 1-3 business days for order processing before shipping. Orders placed during holidays or sale events may experience slight delays.

How long will it take to receive my order?

Due to high demand, orders typically take 2-4 weeks to arrive, depending on your location.

What if I don't receive my order?

If your order does not arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes upon delivery. These charges are determined by your local customs office and are the customer's responsibility. For more details, please contact your local customs office.

How do I return an item?

If you need to return an item, please contact us at shopsorentis@gmail.com for further instructions.

What if the item I received is defective, incorrect, or damaged?

Please email us with your order number, photos of the item(s), and a description of the issue. We’ll work to resolve the problem as soon as possible.

When will I receive my refund?

Refunds will be processed back to your original payment method within 7-10 business days after receiving the returned item or cancellation request. If you haven’t received your refund, please contact your bank or credit card company, as processing times may vary.


Additional FAQs for Sorentis Products

What is the Sorentis Temperature-Control Cup?

Our Smart Temperature-Control Cup is a portable beverage warmer & cooler designed for cars. It keeps your drinks at the perfect temperature whether you prefer them hot or cold.

How does the temperature control feature work?

Our cup uses advanced thermoelectric technology to either heat up or cool down your beverage with the push of a button. Simply place your cup or can inside, select your preferred temperature, and enjoy!

What drinks can I use with this cup?

It works best with coffee, tea, soft drinks, energy drinks, milk, and water. Any standard-sized cup, can, or bottle should fit.

Does it fit in all cars?

Yes! Our universal design ensures it fits into standard car cup holders.

Is the Sorentis Temperature-Control Cup safe to use?

Yes, it is built with heat-resistant materials, automatic shut-off, and overheat protection for safety.

How do I clean the Sorentis Cup?

Simply wipe the interior with a damp cloth—do not immerse in water.

Does the cup require a power source?

Yes, it operates using a 12V car power adapter, which is included with your purchase.